Contact Us

If you need to contact the editorial team behind Best Online Casinos NZ, email [email protected]. That address reaches the people who research and write the casino reviews and payout guides on this site. We read everything that arrives and aim to reply within two business days, though corrections and factual disputes get looked at first.

One thing to be clear about before you write: we are an independent comparison and research publisher, not a casino operator. We cannot see your account, release a withdrawal, verify your identity documents, cancel a bonus or reverse a deposit. If your money is sitting with a casino, the operator's own support team is the only party who can move it — and further down this page we explain how to escalate when they don't.

What to email us about, and what to send instead to the casino

Get in touch with us	Contact the casino directly
A factual error in a review, offer or payout description	A pending or delayed withdrawal on your account
Terms that have changed since our last check	KYC and identity verification documents
Your own experience with a site we list — fast or slow payouts	Source-of-funds requests and proof of address
A site you think we should research	Deposit, loss or session limits on your account
Partnership, advertising or media enquiries	Self-exclusion requests and account closure
Feedback on how the guides are structured	Bonus balances, wagering progress and expiry

How our commercial relationships work

Some links on this site are commercial. When a reader opens an account through one of them, Best Online Casinos NZ may earn a commission from the operator. That funding pays for the research, and it does not buy a position in our rankings or a better editorial rating. Operators cannot pay to have a limitation removed from a write-up, and we do not accept payment for a specific score. If you believe a listing on this site reads like an advert rather than an assessment, that is exactly the kind of message worth sending to [email protected].

Reporting a problem with a casino we list

Reader reports are the most useful thing we receive, particularly on withdrawal times — the area where advertised speed and real-world experience diverge most. If you want us to look into something, the more detail you include the faster we can check it:

1. The casino name and the date of the event, using NZ date format.
2. What you were told and where — live chat transcript, email, or the page of the terms you were relying on.
3. The payment method used for the deposit and the one requested for the withdrawal.
4. Whether identity verification was completed before or after you asked to cash out.
5. The amount involved in NZD, and any fee or limit applied to it.
6. Whether a bonus was attached to the balance, and whether the wagering requirement had been cleared.

Remove your account number, password, card numbers and document images before sending. We never need them, and we will ask you to resend without them if you include them.

Casino complaints: the order to escalate in

1. The operator's support desk. Live chat first, then email so you have a written record. Ask for a ticket reference.
2. The operator's formal complaints procedure. Most published terms set out a complaints route and a response deadline. Quote it.
3. The licensing authority or its appointed dispute body. Offshore licences generally name an alternative dispute resolution service in the site footer or terms. Check which authority actually issued the licence rather than relying on a badge image.
4. Your payment provider. Card issuers and banks have their own dispute processes, with their own time limits.

Keep dates, screenshots and transaction references throughout. A complaint with a timeline attached is treated very differently from one without.

The sites we cover, and what we check on each

Our rankings are built on the same criteria for every operator: how quickly and reliably withdrawals are processed, what the bonus terms actually demand, the range of games and live tables, and how clearly the operator sets out its licensing and complaints route. Ratings on this site are editorial judgements from desk research — public terms, operator documentation and reader reports — not customer-review scores and not the result of us depositing or playing. Three examples of what that looks like in practice:

LuckyDreams

Our highest-rated listing at 10.0, largely because its cashout process and terms were the clearest of the set when we last reviewed them — the thing that matters most if you care about getting paid quickly. The advertised welcome package runs up to $10,000 plus 500 free spins, spread across staged deposits rather than paid on the first one, and subject to wagering, maximum-bet-while-bonus-active and expiry conditions in the operator's terms. The limitation worth knowing: a headline figure that large is only reachable by depositing heavily across several stages, and free spins usually arrive in daily tranches with their own winnings cap. Read the bonus terms before the first deposit, not after.

VegasNow

Rated 9.9 and included for the breadth of its game floor — pokies, table games such as blackjack, roulette and baccarat, and live-dealer rooms — alongside a withdrawal policy that is stated plainly rather than buried. The offer is up to $8,000 plus 500 free spins, again a tiered package with wagering attached and a time limit on completing it. Against it: a smaller advertised maximum than some rivals here, and as with any operator, verification requests can land at withdrawal rather than signup, which slows a first payout considerably.

LetsLucky

Rated 9.8. It appears here because the package is more modest and, as a result, the wagering burden is proportionally easier to work through than the very large tiered offers — relevant if your goal is a realistic cashout rather than the biggest number on the page. The advertised offer is $4,500 plus 300 free spins, with standard wagering, bonus expiry and cashout-limit conditions. The trade-off is scale: fewer promotional extras and a shorter list of features than the larger operators. Just Casino sits on the same 9.8 rating with a $5,000 and 400 free spins package, and readers comparing the two should look at the wagering multiple rather than the headline.

Other listings, including LuckyOnes, Lukki, Play FashionTV, Kingdom Casino, Betrepublic and 22bet, carry their own advertised packages and their own conditions. Ratings are reviewed as terms change; if you spot an offer on an operator's site that no longer matches what we show, tell us and we will recheck it.

Money questions we can and can't answer

We can explain in general terms how deposits, withdrawals and fees usually work at the casinos we cover — minimum deposits, minimum withdrawal amounts, weekly or monthly withdrawal limits, processing windows, and why e-wallet payouts typically clear faster than bank transfers or card refunds. We can also explain why a payout stalls: unfinished verification, an active bonus balance, a mismatch between the deposit and withdrawal method, or a source-of-funds check triggered by a large win.

We cannot tell you what your specific account will be charged or when your specific withdrawal will land. Fees, limits and timings differ by operator, by method and sometimes by account status, and NZD support varies too — currency conversion can apply where an operator settles in another currency. Check the cashier page and the terms for your own account, and where availability of a payment method in New Zealand is unclear, confirm it with support in writing before you deposit.

Sports betting and other product lines

Several operators on this site run more than a casino. 22bet and Betrepublic, for instance, are known for sportsbook operations alongside their casino floor, and a number of the others offer virtual sports, bingo-style products or a separate live-casino lobby. These sit under the same account and wallet but almost always under separate promotional terms — a casino welcome bonus rarely releases on sports wagers, and sports contributions usually count nothing toward casino wagering requirements. If you intend to use both, ask support which bonus applies to which product before you opt in. Questions about how those separate terms interact are fair game for our inbox.

Eligibility, licensing and who this site is for

This site is written for adults in New Zealand who meet the legal age requirement and the operator's own minimum age, which can be higher than the statutory one. Under the Gambling Act 2003, remote interactive gambling cannot lawfully be offered from within New Zealand by private operators; the sites New Zealanders access are based offshore and licensed elsewhere. It is not an offence for a New Zealand resident to play at an offshore site, but the practical consequence matters: your consumer protection comes from that foreign licensing authority and its dispute process, not from a New Zealand regulator. Accepting NZ customers is not the same as being authorised by New Zealand to serve them.

So before depositing, check who holds the licence, which entity operates the site, and what dispute body is named. We describe what operators publish and what we can verify; we distinguish that from operator advertising, and we flag where something is unresolved. No casino is ever completely safe, no withdrawal is guaranteed, and gambling is not income. Our editorial background and review approach and the terms covering use of this site set out the rest.

Support in New Zealand

If gambling has stopped being entertainment, the Gambling Helpline is free and confidential on 0800 654 655, with text support on 8006. Operators are also required to offer self-exclusion, deposit limits and loss limits on request, and blocking software can restrict access at the device or network level. Our responsible gambling guidance covers the tools available and how to set them up. Please contact a support service rather than our inbox for help of this kind — we are editors, not counsellors, and they can act immediately.

Writing to us

Email [email protected] with a subject line that says what it is about — correction, reader report, partnership, or general question. Include links or screenshots where they help. Editorial enquiries are handled by Connor Wallace and the review team; the payout and licensing details on this site were last fact-checked on 25 September 2026, and terms change without notice, so if what you see on an operator's site differs from what we publish, we would rather hear about it than not.